Refund Policy - Rocky Web

Refund Policy Overview

At Rocky Web, we strive to provide exceptional service and complete customer satisfaction. This Refund Policy outlines the circumstances under which we may issue refunds for our services.

Due to the custom nature of our development services, refunds are typically only available under specific circumstances as outlined below.

Web Development Services

Custom Development Projects

For custom web development projects, the following refund terms apply:

Before Project Commencement: 100% refund if cancellation occurs before any work has begun
During Development: Partial refund based on work completed, minus a 15% administrative fee
After Delivery: No refunds after final delivery and acceptance of the project

Subscription Services

For ongoing services like website maintenance and hosting:

Monthly Plans: Prorated refund for unused portion of the current billing period
Annual Plans: Prorated refund minus a 10% early termination fee

Mobile App Development

Custom Mobile Applications

Refund terms for mobile app development projects:

Discovery Phase: 80% refund if cancelled during requirements gathering phase
Development Phase: 50% refund if cancelled before beta delivery
Post-Launch: No refunds after app submission to app stores

App Store Rejections

If your application is rejected by Apple App Store or Google Play Store:

We will make necessary changes at no additional cost to comply with store guidelines
No refunds will be issued for store rejections unless caused by our gross negligence

Cloud Services

Cloud Migration Services

For cloud migration and setup services:

Before Migration: 90% refund if cancelled before data transfer begins
During Migration: 50% refund if cancelled during active migration
Post-Migration: No refunds after successful migration completion

Cloud Hosting Plans

For our managed cloud hosting services:

First 30 Days: Full refund if cancelled within first 30 days
After 30 Days: Prorated refund for unused months
Dedicated Servers: No refunds for dedicated server plans

Digital Products

Templates and Themes

For our pre-built website templates and themes:

Unused Purchases: Full refund within 14 days if product hasn't been downloaded
Downloaded Products: No refunds after download unless defective
Defective Products: We will replace or refund defective files

Software Licenses

For our proprietary software products:

First 30 Days: Full refund if software hasn't been activated
After Activation: No refunds unless software is non-functional
Subscription Licenses: Prorated refund for unused time

Refund Process

1

Submit Request

Send refund request to billing@rockyweb.com with project details

2

Evaluation

Our team will review your request within 3 business days

3

Approval/Denial

We'll notify you of our decision and any applicable refund amount

4

Processing

Approved refunds processed within 7-10 business days

Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

Completed Work

Fully delivered and accepted projects

Third-Party Costs

Domain registrations, SSL certificates, etc.

Consulting Hours

Already completed consulting sessions

Custom Code

Specially developed code for your project

Dispute Resolution

If you disagree with our refund decision:

Step 1: Mediation

We'll assign a senior manager to review your case

Step 2: Arbitration

If unresolved, we may agree to third-party arbitration

Step 3: Legal Action

As a last resort, legal proceedings may be initiated

We strongly prefer to resolve all disputes amicably without legal action.

Contact Information

For refund requests or questions about this policy:

billing@rockyweb.com

+1 (555) 987-6543 (Billing Department)

Mon-Fri, 9am-5pm PST

Last Updated: March 23, 2026